Refund policy

REFUND POLICY

Last updated: August 20, 2026

Shapecast is standalone software sold as a one-time lifetime license and
delivered digitally. Please read this policy before purchasing.

ALL SALES ARE FINAL

Purchases of Shapecast are not refundable. This is not a formality; it
follows from how the product works:

1. Delivery is immediate and complete. Your license key and the full
   software download are delivered by email within minutes of checkout.
   Unlike a physical product, a delivered digital license cannot be
   returned: once issued, it cannot be "sent back."

2. Your license is bound to your machine. On first activation, your
   license key is cryptographically tied to your device's unique hardware
   identifier (MAC address). This is what makes your license permanently
   yours, lets the software run fully offline with no account and no
   ongoing checks, and prevents keys from being shared, resold, or pirated.
   It also means an activated license cannot be unbound, reissued to
   another person, or restocked. A refunded key would be a dead key that
   still unlocked the software forever on your machine, which is why
   activation and refundability cannot coexist in an offline product.

BUY WITH YOUR EYES OPEN

Because sales are final, we work hard to show you exactly what you are
buying before you pay:

- The full software preview video on shapecast.io is a real session of the
  actual product.
- Minimum and recommended system requirements are published on the site.
  Please verify your machine meets them before purchasing; hardware
  incompatibility is not grounds for a refund.
- Any question we haven't answered on the page, ask us first at
  support@shapecast.io or through the contact form. We would far rather
  answer ten questions before a purchase than have one unhappy customer
  after it.

SUPPORT DOES NOT END AT CHECKOUT

No refunds does not mean no help. If anything about installation,
activation, or generation isn't working, contact support@shapecast.io with
your order number. Lost keys and download links are re-sent free, forever.

QUESTIONS

Email support@shapecast.io or use the contact form on shapecast.io before
you buy. We read everything.