Shipping policy

SHIPPING & DELIVERY POLICY

Last updated: July 25, 2026

Shapecast is a digital product. Nothing is shipped physically, so there are no shipping costs, carriers, or tracking numbers. This policy explains how and when your purchase is delivered.

WHAT YOU RECEIVE

Every purchase includes a lifetime Shapecast license. Delivery consists of an email containing your license key and a download link for the software installer, sent to the email address used at checkout.

PRESALE DELIVERY

Shapecast is currently in presale. Presale orders are delivered on launch day, August 1, 2026. On that day you will receive your license key and download link by email. No further action is needed after checkout: your spot is reserved the moment your order is placed.

If you have not received your delivery email by the end of August 1, 2026, check your spam or promotions folder first, then contact us and we will resend it promptly.

DELIVERY AFTER LAUNCH

For purchases made after August 1, 2026, your license key and download link are delivered by email shortly after checkout, typically within minutes. If your email has not arrived within 1 hour, check your spam or promotions folder, then contact us.

DELIVERY REQUIREMENTS

Delivery depends on a valid, accessible email address. Please double-check the email you enter at checkout. If you entered the wrong address, contact us with your order number and we will redirect your delivery.

DOWNLOADING AND INSTALLING

An internet connection is required once, to download the installer and the model files. After that one-time download, Shapecast runs fully offline on your machine. System requirements are listed on our website.

LOST ACCESS

If you ever lose your license key or download link, contact us with your order number or checkout email and we will resend them. Your lifetime license does not expire.

QUESTIONS

Email support@shapecast.io or use the contact form on our website.